GHL Capital em Bogota

Brazil, 01/11/2024

Good: Café da manhã e atendimento do restaurante e seguranças do hotel

Bad: Atendimento do bar, poucas opções, e no último dia, compramos vinho, externamente, pois não haviam no bar do hotel, e solicitamos pizzas no restaurante do hotel, e fomos obrigados a deixar a área sob ameaça de uma multa, sem base legal. Estavamos em 7 pessoas há 5 dias hospedados, inklusive 2 idosas. Insistimos para somente usar somente a mesa e talheres. Lamentável a falta de Bom senso e educação.

Respuesta del hotel: Dear Mrs Gederson.
Thank you for sharing your experience and detailed feedback. We sincerely apologize for the inconvenience and discomfort you and your group faced regarding the bar service and dining restrictions. We understand how important it is to feel accommodated and respected during your stay, especially when traveling with elderly guests.
Your comments about the bar options and the handling of the external food and drink policy highlight areas where we can improve both our offerings and our communication with guests. We’ll be addressing this matter with our team to ensure that our policies are clearly and respectfully conveyed in a way that aligns with a welcoming atmosphere.
Thank you again for bringing this to our attention. We hope to have an opportunity to restore your confidence in us with an improved experience in the future.
Best regards,
Myriam Garzón
General Manager